Etoners Provides services and products to you subject to the following terms and conditions, notices and disclaimers as amended from time to time at the discretion of ETONERS.
Money back Guarantee
No-Quibble Returns Policy
We back all of our products with a full guarantee. In the unlikely event that you experience any difficulty with your order our team are here to offer email and telephone support. If we are unable to resolve your problem to your complete satisfaction we will either exchange the goods offer a full refund.
If you accidentally purchase the wrong product we will offer to exchange the goods or provide a refund when you refund the goods unopened and in a re-saleable condition, within 30 days of purchase.
In the unlikely event that your goods are faulty or we inadvertently send you the wrong item we will refund your postage costs upon receipt of the products. In the case of the refund where you return only one item from a multi-item shipment, you will be reimbursed a proportion of the shipment charge equivalent to that one item as proportion to the number of items you purchased.
Please read the instructions before returning goods
If product(s) from Etoners need to be returned for whatever reason. The customer must obtain a Return Merchandise Authorization (“RMA”) number by contacting customer service at or Tel 1300 887 672.
All returns must be Pre-authorised and accompanied by an RMA number obtained from Customer Services from Etoners.
Goods returned without authorization will be refused.
The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.
Damaged goods must be returned within 14 days of receipt.
Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
Accidental damage, neglect or misuse of items will not be acceptable for return.
Incorrectly ordered products cannot be returned if the box and/or seal has been opened.
The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
Refunds will be made by the same method of payment.
Goods Damaged in Transit
In the unlikely event your order is damaged in transit please contact us immediately on 1300 887 672. Please also retain the original packaging for returning with your order.
